Terms and Conditions for Liveness Verification and Optional Home Affairs Verification Last updated: 2024-11-12
  1. Acceptance of Terms
    By using our liveness verification and optional Home Affairs verification service, you ("User") agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, you may not access or use our services.
  2. Description of Service
    We provide a digital service that enables users to perform liveness verification to confirm their identity. Additionally, users may choose to verify their identity with the Department of Home Affairs (optional), subject to a one-time payment.
  3. Fees and Payment
    • One-Time Payment: Users must make a one-time payment to access the verification services.
    • Payment Terms: All payments must be made upfront, and no service will be provided until the payment has been processed.
    • Refund Policy: No refunds will be issued once the service has been used. If the verification fails due to technical issues on our end, please contact support for assistance.
  4. Liveness Verification
    Liveness verification uses biometric and behavioral data to confirm that the user is a live person at the time of verification. By using this service, you consent to the collection and processing of your biometric data for this purpose.
  5. Optional Home Affairs Verification
    Users may choose to proceed with Home Affairs verification, which involves verifying the user’s identity against government records. By selecting this option, you consent to sharing the necessary data with the Department of Home Affairs for verification purposes.
  6. User Responsibilities
    • Accurate Information: You agree to provide accurate, current, and complete information during the verification process.
    • Compliance: You agree to comply with all applicable laws, regulations, and these Terms and Conditions while using our services.
  7. Privacy Policy
    Please refer to our Privacy Policy for information on how we collect, use, store, and protect your data.
  8. Intellectual Property
    All content, trademarks, and other intellectual property on our platform remain our property and may not be used without our express written consent.
  9. Limitation of Liability
    To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  10. Amendments
    We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our services will constitute acceptance of the revised terms.
  11. Contact
    For any questions regarding these Terms and Conditions, please contact us at support@facefirmation.com.
Privacy Policy for Liveness Verification and Optional Home Affairs Verification Last updated: 2024-11-12
  1. Introduction
    We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and store your information when you use our liveness verification and optional Home Affairs verification services.
  2. Information We Collect
    • Personal Data: This may include your name, date of birth, and any other identifying information you provide.
    • Biometric Data: For liveness verification, we collect biometric data such as facial recognition data to confirm your identity.
    • Government Data: If you choose Home Affairs verification, we may collect and share your personal data with the Department of Home Affairs.
  3. How We Use Your Information
    We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and store your information when you use our liveness verification and optional Home Affairs verification services.
    • Liveness Verification: To confirm your identity.
    • Home Affairs Verification: To verify your identity against government records (if you choose this option).
    • Compliance: To comply with legal obligations or respond to requests from government authorities.
  4. Data Sharing
    We will not share your data with third parties except as necessary to provide our services (e.g., Home Affairs verification) or as required by law.
  5. Data Security
    We implement industry-standard security measures to protect your personal data. However, no online service can guarantee complete security.
  6. Data Retention
    We retain personal data only as long as necessary for the purposes outlined in this policy unless a longer retention period is required or permitted by law.
  7. Your Rights
    You have the right to access, correct, or delete your personal data, subject to certain limitations. To exercise these rights, please contact us at support@facefirmation.com.
  8. Changes to Privacy Policy
    We may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed of any changes.
  9. Contact
    If you have questions regarding this Privacy Policy, please contact us at support@facefirmation.com.
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